Email on your phone affected by MFA

MFA (Multi Factor Authentication) is a simple, powerful security feature that requires you to enter two sets of credentials to gain access to your account: 1) info you already know (password) and 2) info sent to something you possess (one-time code sent via text, email or to an authenticator on your phone). This extra step reduces security threats to your account and ultimately helps protect your company’s work.

Occasionally some users may experience issues accessing email on their smart phone or get prompted for a code continuously after MFA is enabled. If this happens to you, you will need to delete and re-add your email account.

iOS ANDROID

DELETE YOUR EMAIL ACCOUNT

  1. From the Home screen, tap Settings > Mail > Accounts.
  2. Under Accounts, tap on the email account you want to delete.
  3. Tap Delete Account > Delete from My iPhone.

DELETE YOUR EMAIL ACCOUNT

  1. From the Home screen, tap Settings > Mail > Accounts.
  2. Tap Add Accounts.
  3. Tap Microsoft Exchange.
  4. Enter your Email address and a short Description (e.g. your company's name) for your email.
  5. Tap Next. Tap Sign In.
  6. Enter your email password in the new screen and tap Sign In.
  7. Enter your MFA code.
  8. Tap Accept. Tap Save.

DELETE YOUR EMAIL ACCOUNT

  1. Open Settings.
  2. Under Accounts, tap on the email account you want to delete.
  3. Click Accounts and backup.
  4. Click Accounts.
  5. Click on the email account you want to remove.
  6. Tap Remove account in the middle of the screen.
  7. Tap Remove in the pop-up window to confirm that you want to remove the account.

RE-ADD THE ACCOUNT

  • Open your device's Settings > Accounts. If you cannot see Accounts, tap Users & accounts.
  • At the bottom, tap Add account.
  • Tap Exchange.
  • Enter your email and credentials.
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    These instructions are for the latest version of the OS. If you need further assistance, please let your TCP know and we will reach out to you directly.