When it comes to IT support, “good enough” isn’t always good enough. Slow responses, poor communication, or a lack of proactive solutions can put your business at risk. If any of these signs sound familiar, it may be time to find a new IT provider.
- They’re Unreachable During Emergencies
In a network meltdown or cybersecurity breach, waiting on hold isn’t an option. A reliable IT provider should answer calls promptly, especially during emergencies. If they’re MIA when you need them most, it’s a red flag.
- They Don’t Monitor Your Network Proactively
Your IT provider should identify and solve issues before they disrupt your business. If you’re the one alerting them to problems, they’re not doing their job.
- Cybersecurity Isn’t Their Priority
Cybersecurity is nonnegotiable. Your provider should implement comprehensive protections like ransomware defense and regular backups. If they’re not proposing ways to stay ahead of cyberthreats, it’s time to move on.
- Support Is Slow and Inefficient
Do they prioritize non-emergencies and have an easy-to-use ticketing system? If you’re stuck waiting for responses or dealing with unresolved issues, your provider isn’t putting your business first.
- Voices are Vague
You should understand exactly what you’re paying for. Vague invoices or surprise charges indicate a lack of transparency. A great provider is upfront about costs.
- Backups aren’t Tested
Backups are useless if they don’t work in a crisis. Your provider should regularly test backups to ensure your data is recoverable. If they’re not, your business is at risk.
- Projects Are Late and Over Budget
Missed deadlines, surprise costs, and poor communication shouldn’t be the norm. Great IT providers deliver on time, within budget, and keep you informed of any changes.
Don’t Settle for Subpar IT Support
Bad IT support isn’t just frustrating—it’s a liability. If these signs resonate, it’s time to see what great IT service looks like.
Start with a FREE Network Assessment. We’ll evaluate your setup, identify vulnerabilities, and provide actionable steps to improve your technology.
Click here to book your FREE assessment or call us at (201) 479-4989. Let us handle your IT so you can focus on growing your business.